Reviews

Richard, We are sorry that your experience did not meet your expectations. For clarity, when you first called our shop, we explained that while an A/C compressor was one possibility, proper diagnosis would be required before recommending any repairs. We discussed that the issue could be something less significant, such as a relay or another component in the system. When you arrived, our technician began the diagnostic process as discussed. Upon connecting our A/C service equipment, we found system pressures that indicated the system may have been overcharged. Under these conditions, the high-pressure safety switch can prevent compressor engagement, which must be addressed before further diagnosis can be completed. Unfortunately, before we were able to fully explain our findings and recommended next steps, there was a breakdown in communication and frustration developed regarding the diagnostic process and repair timeline. At that point, we returned the vehicle in the same condition in which it arrived and did not charge you any diagnostic or service fee. At General Tire Service, we do not replace parts based on assumptions. Our policy is to diagnose the root cause first so that customers do not spend money on unnecessary repairs. While we regret that we were unable to earn your satisfaction during this visit, we believe that performing a proper diagnosis before recommending repairs is in the best interest of every customer. We appreciate your previous business and wish you the best with your vehicle.

Thank you so much for your 5-star review! We're thrilled to hear you had a great experience at General Tire Service in Gallatin. We appreciate your support and look forward to serving you again!

Thank you so much for your kind words and the 5-star rating, Eric! We're delighted to hear you had a great experience with our team at General Tire Service in Gallatin. If you ever need assistance in the future, please don't hesitate to reach out to us. We appreciate your support!

Thank you so much for your kind words and continued trust, John! We’re honored to be your choice for your truck fleet's maintenance needs. We look forward to many more years of partnership and keeping your trucks running smoothly!